FAQ

Communication is very important to avoid future questions

It is very important to be able to keep you informed about the capabilities and limitations of our product, for this we have answers to the most frequently asked questions.

Pre-sale Questions

Can I get videos and download links for movies and series?

At Doothemes we do not offer that type of solutions in any of our products, you will only access data such as Titles, Images, Metric Details and more, but you will never access videos or download links.

Where can I get videos and download links?

Unfortunately as a company it is not something that we can define or list, you should find your own source of resources to solve it.

How many websites can I activate with my DooPlay license?

That depends on the type of license you have, even so remember that you will always have extra activations, more details here.

Can I customize theme?

DooPlay contains an options panel that includes basic customization settings.

You are free to make code changes or design changes to the theme files at your own risk. Please note that DooThemes will not be responsible for issues that arise after changes to the theme code. Support for themes with custom code will be limited for obvious reasons.

DooPlay is compatible with third party plugins?

DooPlay's development followed standard WordPress code practices, making it safe and compatible with most third-party plugins. If you are facing any problem directly related to DooPlay modules or tools, we will be glad to help you and solve the problem. However, we cannot provide support if the problem lies with a third-party plugin.

Work with wordpress multisite?

It works, but we don't recommend it, because there is a high probability of conflicting with third-party products.

Are DooPlay translation-ready?

Yes, the translation of DooPlay is fully available, everything is ready so that you can generate your own translation if you require it, here we have more information about it.

Post-Sale Questions

How often are updates sent?

After we get a stable version we will send at least one update every year.

Do you provide phone or live support?

We do not offer phone support, live chats can be coordinated only if required, after completing your first order you will get access to our support forum, where we will gladly attend to all your requests.

Does support cost extra for any services?

All of our verified customers get assistance on our support forum for free.

Can I pay for extra code modifications?

We do not offer support for code modifications, under any circumstance or concept.

Can you migrate or set up my site for me?

We provide the migration and installation of your website to a new server for a fee, just contact us to coordinate it.

Additional note: We reserve the complete right to deny your application.

If you still have no questions, please just contact us to answer your questions.