Communication is very important to avoid future questions
It is of utmost importance to us to keep you fully informed about the capabilities and limitations of our services and products. For this purpose, we have prepared a detailed section of answers to the most frequently asked questions. Here you will find essential information that will allow you to better understand the operation and benefits of our services, as well as their possible areas for improvement. If you have any additional questions, do not hesitate to contact us, we will be happy to assist you with anything you need.
Pre-sale Questions
Can I use a Doothemes product on more than one site?
You can use our products on the websites that your license allows.
Will the themes & plugins work with third-party plugins?
Our products follow WordPress's standard code practices which make them secure and compatible with majority third-party plugins. If you face any plugin related issues with our theme or plugins, we would be happy to support and resolve your issues. However, we cannot provide support if the problem lies with a third-party plugin or a theme.
Which browsers are supported by Doothemes products?
Our products are tested thoroughly on all the latest browsers including, but not limited to, Google Chrome, Firefox, Safari, Opera, and Internet Explorer. Our themes are also designed with fallback support so that they work as intended even on older browsers. However, we recommend testing the demos of our products on your intended browsers before purchasing.
How often are themes & plugins updated?
Theme & plugin updates depend on many factors. Security updates and critical bugs are fixed as soon as possible. Updates that improve our theme/plugin framework and bring new features are made available frequently.
What are the hosting/server requirements for Doothemes products?
Our products work with all hosts that support WordPress. To ensure the best performance from our themes, make sure that your host supports the latest version of WordPress, MySQL 5 or higher, and PHP8.1 or higher.
Do the themes work with WordPress Multisite?
Our products are not designed to work that way.
Are the themes and plugins translation-ready?
Yes, themes and plugins are fully translatable. Many products are also compatible with WMPL. You can use our free translation plugin to translate our products.
Do Doothemes products work with WordPress.com?
WordPress.com, or hosted WordPress has many limitations. Unfortunately, our themes will not work with WordPress.com based websites unless you are on a Business plan which WordPress.com offers. It's recommended that you use a self-hosted WordPress installation to use our products.
What payment options do you support?
You can pay for any of our products through PayPal, credit cards, international debit cards and we also accept Bitcoins.
Account or Post-Sale Questions
What is your refund policy?
Why haven't I received my receipt or login information?
Why can't I log into my account?
Where are the products that I purchased in my account?
How do I change my billing information?
Support Questions
Can I get personal support?
You can access personal support as long as the problem is not documented.
Can I request the installation of your product on my website?
You cannot request personal assistance for an installation, since each step to achieve an installation and configuration is detailed in the documentation of each product.
How to access the support forum?
To access the support forum you will only have to generate an account with any of your licenses, from our user platform.
Do you provide phone or chat live support?
We do not provide phone or chat live support at this time. However, we provide 24x7 support via our support forum and most queries are resolved within an hour.
We do not offer refunds, for more information visit the following .
If you just ordered your Product or created a free account, there may be a slight delay in the order processing or in the email delivery to you. Please check your spam folder just in case. If you haven't received the mail in a timely manner, please contact us at and we will happily assist you.
There might be many reasons why you are unable to log into your account. Try resetting your password and then logging in. In extreme cases, your account might have been terminated due to fraudulent activity. If you believe there has been an error, contact us by sending an email to , and we will gladly help you out.
If you completed the order successfully, you will only have to enter our customer platform and then locate the section.
To do this you only have to enter our customer platform then go to Account Setup and then , remember that you can do it every time you need it.
