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We guarantee security and privacy.

Registering a new account requires a valid and accessible email address for both you and us. This information is crucial for performing any vital actions within our customer platform.

Why is a valid email address important?

• Account Verification: We need a valid email address to verify your identity and activate your account. This helps maintain the security and integrity of our platform.

• Password Recovery: If you forget your password, we will use this email address to send you instructions on how to reset it securely.

• Important Notifications: We will keep you informed about important updates, changes to our terms of service, and other essential communications through your email.

• Support and Assistance: If you need to contact our support team, we will use your email address to communicate with you and resolve any issues you may have.

Tips for a seamless experience

• Ensure your email address is correctly entered and accessible.

• Regularly check your inbox, including the spam folder, to avoid missing any important communications.

• Keep your email address updated on our platform to ensure you always receive our notifications and support.

Remember, your email address is a vital piece of information for managing your account and ensuring a secure and efficient experience on our platform.

Error messages

Registering a new account on our platform consists of three simple steps, but it is important to keep in mind that problems may arise due to errors in entering data, previously existing information or technical problems that will generate messages on your screen.

Step 1, email verification

• Google reCAPTCHA, invalid token: It is likely that the form validation time has exceeded.

• Email address invalid: Always make sure to add a valid and accessible email address.

• Email address is already in use: This message tells us that an account already exists registered in the database.

• Unknown error, reload the page to continue: This message tells us that the process cannot be completed in any way, we suggest trying to obtain the OTP key again to validate your email.

Step 2, OTP key validation to validate the email:

• Google reCAPTCHA, invalid token: It is likely that the form validation time has exceeded.

• Invalid OTP key: OTP key was entered incorrectly, verify that it is the correct key to continue.

• Expired OTP key: Valid OTP key, but it has already exceeded its existence time, just request a new one to continue.

Step 3, complete initial account details:

• Google reCAPTCHA, invalid token: It is likely that the form validation time has exceeded.

• A username is required for registration: The username must be defined for your account, it is the name that we can use to quickly identify you in any of our services.

• Sorry, that username already exists: It means that the username you selected is already in use by another account in our database, if the username belongs to you and you do not remember details of your account, please contact us to help you restore all your access.

• Unknown error: This error message is associated with internal problems within our systems. If you wish to complete your registration with the same email, we suggest restarting the entire registration process.

If you have any questions or need additional assistance, please do not hesitate to contact us. Thank you for trusting Doothemes. We are here to help!